Terms & Conditions
A deposit of $500 per person is required to begin the booking process. Some cruises and tours require a larger deposit. Final payment is due 60 days prior to departure. You should make all reservations as soon as possible to assure availability of your request. Final documents will be sent approximately two weeks before departure. We reserve the right to reinvoice your package in case of a computing error.
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Cancellations and Refunds:
Cancellation fees are calculated as a percentage of the total tour price + an administrative fee. All cancellations are required to be in writing and either faxed to 952 658 0617 or emailed to [email protected] Fees are assessed when written cancellation request is received. For cancellations prior to 60 days full refund less $100 per person administrative fee, 59-45 days prior 20% of tour price + $125 per person admin. fee, 44-20 days prior 50% of tour price + $150 per person admin. fee, 19-7 days prior 80% of tour price + $200 per person admin. fee. 7 days or less no refund. .Airlines have their own cancellation and change penalties. All of the above fees are in addition to any airline enforced fees.
Refund requests must be made in writing and either faxed to 952 658 0617 or emailed no later than 14 days upon return of trip or no refund will be made. Continental Journeys will not refund unused portions of trip due to voluntary absences. These services include but are not limited to sightseeing, performances and or meals. Allow up to two months for Continental Journeys to process your claim.
We recommend you purchase a travel protection plan to protect you and your travel investment against the unexpected. For more information on the plans or to enroll please click on the Visas and Insurance link found on the top of our homepage or contact Travelex Insurance Services at 800-228-9792 and make sure you give reference number 05-0115. Travel insurance is underwritten by Berkshire Hathaway Specialty Insurance Company, NAIC #22276.
Passport and visa expenses, insurance, beverages (unless specifically mentioned in itinerary) airline taxes, fuel surcharges, customs fees, transfers (unless specifically mentioned in itinerary) excess baggage charges, gratuities to guides, drivers and hotel staff if applicable, luggage handling (unless specifically mentioned in itinerary), items of a personal nature: minibar, room service, internet fees, telephone and fax charges, pay per view movies, laundry etc.
Please contact the specific airline for their current baggage allowance regulations.
An administrative fee of $25 per change will be charged after the initial deposit is received. Once documents are issued, a reissue fee of $50+ additional express mailing fee will be charged. These fees are in addition to airline change fees and reissuing fees.
For bookings requested less than 2 weeks prior to departure, an administrative fee of $100 per person + express mailing costs is required in addition to tour cost.
Passengers are responsible for obtaining proper travel documents such as passports and visas. Your passport expiration date must be at least six months after your return to U.S.
Continental Journeys will provide all necessary applications and instructions for visas. Visa fees vary from country to country. The applicable visa fee will be advised at time of booking. Once processed, visa fees are non-refundable. Continental Journeys is not responsible for the refusal of any visa to any individual by any consulate. In the event of such a refusal, all expenses incurred by Continental Journeys to cancel, as well as any routine cancellation fees will be the responsibility of the individual.
Special Requests and Hotel Information:
Special requests such as airline seat and room location, special meals, size of bed, smoking or non smoking rooms, must be made in writing no later than 30 days prior to departure. Please note that these requests are out of our control and cannot be guaranteed. Single rooms outside the U.S. are not generally of the same size and standard as in North America. Triple rooms are double rooms with a roll away cot and are not recomended for three adults. Hotel ratings are awarded locally and standards can be lower than in the U.S.
The responsibility of Continental Journeys, and /or their agents is strictly limited. They act only as agents for the passengers in regard to hotels, transportation (whether by rail, motorcoach, private car, boat, aircraft or any other conveyance), sightseeing, meals, and any other services, and as such assume no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned by reason of defect through acts of defaults of any company engaged in conveying the passengers or in carrying out the arrangements of the tour, or as a direct or indirect result of Acts of God, dangers incident to the sea, fire, terrorism, weather, war, hotel overbooking, breakdown in machinery or equipment, act of hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any causes beyond Continental Journeys control, or from any loss or damage resulting from improper passports, visas or other documents. Nor shall any carrier have to incur liability as a common carrier. Any lawsuit arising out of the terms and conditions herein shall be governed by the laws of the State of California. Parties to such a suit shall submit to the jurisdiction of competent courts situated within the city of Palm Springs. Continental Journeys can accept no responsibility for loss or additional expenses due to delay or changes in schedule or other cases. The right is reserved to accept, retain or deny any person as a member of any tour or to change or withdraw the tour as circumstances demand it. Your tour operator reserves the right to cancel the tour up to 10 days prior to departure, for any reason, including lack of participants. If Continental Journeys cancels the tour, the participants will receive a full refund of amount paid to Continental Journeys within one week of cancellation without further obligation on the part of the tour operator.
Continental Journeys reserves the right to cancel or reschedule any tour departure in accordance with airline operating requirements. Further, airlines used are not to be held responsible for any act, omission or event during the time the passengers are not on board the aircraft. The passanger tickets in use by the airline or airlines when issued shall constitute the sole contract between such airlines and the purchase of these tickets and or the passenger. Baggage is carried at the owners own risk. All prices, tariffs, itineraries and schedules are subject to change without notice. Continental Journeys reserves the right to change hotels before or during the tour. In the event of hotel changes, Continental Journeys will provide, best to its ability, comparable or better accommodations. In the rare instance where the hotel is downgraded, an adjustment will be paid upon return. Sur-charges apply to holiday periods, trade exhibitions and difficult periods. Air-inclusive tours do not include airline taxes and are priced using special economy class airfares. Once ticketed, these tickets are non refundable, non changeable and non endorsable. Continental Journeys is not responsible for printing or typographical errors. All statements and information given are, to the best of Continental Journeys knowledge and belief, correct at the time of production, however the facts and descriptions, given herein have in the majority of cases have been supplied by third parties and we accept no responsibility whatsoever for any error or misdescription contained herein. The issuance of tickets and vouchers shall be deemed to be consent to the above conditions.
Airline Tickets and Vouchers
Please check carefully that the airline tickets and travel vouchers you have recieved are correct. Please reconfirm all flights with the airline at least 72 hours before departure.
All prices are quoted in U.S. Dollars and are based on current exchange rates. Prices are subject to change without notice. Rates are subject to fluctuating exchange rates and tariffs and any change to these will affect the price of the tour. Summer tours are valid from April 1–October 31 and Winter tours are valid from November 1–March 31.
Registration as a seller of travel does not constitute approval by the State of California